Privacy Policy for Phone Palace Kenya
Last Updated: March 2, 2026

Phone Palace Electronics Limited (“we,” “us,” or “our”) operates the website phonepalace.co.ke (the “Website”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Website, make a purchase, or interact with our services, including sales, repairs, corporate sales, and our installment payment options.

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1. Information We Collect

We collect information about you in various ways when you use our Website or services. The types of information we may collect include:

1.1 Personal Information

Personal information is data that can be used to identify you, such as:

Contact Information: Name, email address, phone number, and physical address provided when you place an order, contact us, or subscribe to updates.

Payment Information: Credit/debit card details, mobile payment information, or other payment details when you make a purchase or enroll in installment payment plans.

Account Information: If you create an account on our Website, we collect your username, password, and profile details.

Repair Information: Device details including model, serial number, and repair history when you request repair services.

Corporate Sales Information: Business name, tax identification number, and relevant details for corporate purchases.

1.2 Non-Personal Information

We also collect information that does not directly identify you, such as:

• Browsing data (IP address, browser type, operating system, pages visited)

• Usage data (products viewed, search queries, time spent on pages)

• Device information (device type and identifiers)

1.3 Information from Third Parties

We may receive information about you from:

• Payment processors handling your transactions

• Analytics providers that help us understand Website usage

• Social media platforms when you interact with us through them

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2. How We Collect Information

We collect information through:

Direct Interaction: When you place orders, submit forms, contact us by email, or call our support line.

Automatic Technologies: Through cookies, web beacons, and similar tracking technologies.

Third Parties: As described above.

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3. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Provide customer support and repair services

• Communicate promotions and updates (you may opt out anytime)

• Manage installment payment arrangements

• Improve Website performance and user experience

• Comply with legal obligations under Kenyan law

• Detect and prevent fraud or unauthorized activity

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4. How We Share Your Information

We do not sell your personal information. However, we may share your information with:

Service Providers: Trusted partners who assist with payments, deliveries, repairs, or IT services.

Legal Authorities: When required by law or regulatory requirements.

Business Transfers: In the event of a merger, acquisition, or asset transfer.

With Your Consent: When you explicitly agree to sharing.

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5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences

• Improve Website functionality

• Analyze usage patterns

• Provide relevant content and advertisements

You may manage cookies through your browser settings. Disabling cookies may affect certain Website features.

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6. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including:

• SSL encryption for secure data transmission

• Regular system security updates

• Restricted access to authorized personnel

While we take strong precautions, no online system can guarantee complete security.

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7. Your Rights and Choices

Subject to applicable Kenyan data protection laws, you have the right to:

• Request access to your personal information

• Request correction of inaccurate data

• Request deletion of your information

• Opt out of marketing communications

• Request a portable copy of your data

To exercise these rights, contact us using the details below.

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8. Data Retention

We retain personal information only as long as necessary to:

• Complete transactions and provide services

• Comply with legal and tax obligations (typically up to 7 years)

• Resolve disputes and enforce agreements

After this period, information is securely deleted or anonymized.

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9. International Data Transfers

Your information may be processed outside Kenya by cloud or payment service providers. We ensure appropriate safeguards are in place to protect your data in accordance with Kenyan data protection laws.

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10. Third-Party Links

Our Website may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies before submitting personal information.

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11. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If such information is identified, it will be deleted promptly.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Website indicates acceptance of the updated policy.

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13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Phone: +254 711 760801
Email: phonepalacepalace@gmail.com
Email: info@phonepalace.co.ke
Location: Nairobi CBD, Kenya
Website: phonepalace.co.ke