Terms and Conditions for Phone Palace Kenya
Last Updated: March 3, 2026

Welcome to Phone Palace Electronics Limited (“we,” “us,” or “our”), operating the website phonepalace.co.ke (the “Website”) and our physical store in Nairobi CBD, Kenya. By accessing our Website, making a purchase, or using our services (including sales, repairs, corporate sales, or installment payment plans), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use our Website or services.

1. General Information

The information provided on our Website is for general informational purposes only. We strive to ensure accuracy but are not responsible for errors, omissions, or results obtained from using this information. All information is provided “as is” without guarantees of completeness, accuracy, or reliability.

2. Pricing

All prices displayed on our Website or in-store are exclusive of Value Added Tax (VAT) unless otherwise stated. Prices are subject to change without prior notice due to market fluctuations, supplier changes, or other factors. We reserve the right to adjust prices at our discretion.

3. Warranty Terms

Manufacturer Warranty: Any warranty is provided by the product manufacturer unless stated otherwise. Repairs are handled by authorized service centers or official partners.

Warranty Confirmation: Customers must confirm warranty availability before purchase. Some products may be sold “as is”.

Return Policy: Returns are accepted only within 24 hours of purchase and only for faulty products. Non-faulty items or late returns will not be accepted.

Warranty Limitations: Warranties do not cover physical damage including screen breakage, water damage, or user-induced faults.

No Refunds: Products under warranty are repaired or replaced by the manufacturer. Refunds are not issued.

Warranty Registration: Customers are responsible for registering their devices with the manufacturer where applicable.

Accessories: Accessories including chargers, earphones, and cases are not covered by warranty.

Service Center Assistance: If customers cannot access a service center, we may assist in forwarding the device. Processing time may range between 7 and 30 days depending on manufacturer timelines.

4. Orders and Payments

By placing an order, you agree to provide accurate information. We reserve the right to refuse or cancel orders due to product availability, pricing errors, or suspected fraud. Payment must be completed at purchase unless using an approved installment plan.

5. Shipping and Delivery

Delivery timelines are estimates and not guaranteed. We are not liable for delays caused by third-party logistics providers or unforeseen circumstances. Shipping costs will be communicated at purchase.

6. Repairs

Repair services are subject to availability and may include diagnostic fees. Customers must back up their data before submitting devices. We are not responsible for data loss. Repair timelines vary based on issue complexity and parts availability.

7. Installment Payment Plans

Installment payment options are subject to eligibility and separate terms provided during application. Failure to meet payment obligations may result in additional charges or repossession of the product.

8. Limitation of Liability

To the fullest extent permitted by law, Phone Palace Electronics Limited shall not be liable for any direct, indirect, incidental, or consequential damages arising from use of our Website, products, or services. Our total liability shall not exceed the amount paid for the product or service.

9. Intellectual Property

All Website content including text, images, logos, and designs is the property of Phone Palace Electronics Limited or its licensors and is protected by intellectual property laws. Unauthorized use or reproduction is prohibited.

10. Governing Law

These Terms are governed by the laws of the Republic of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the courts in Nairobi, Kenya.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated Terms.

12. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

Phone: +254 711 760801
Email: phonepalacepalace@gmail.com
Email: info@phonepalace.co.ke
Location: Nairobi CBD, Kenya
Website: phonepalace.co.ke